TERMS AND CONDITIONS

Any access or use of By Grace or www.bygracedesigns.org signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at By Grace to notify us of the nature of the query. 

 

PAYMENTS AND CHARGES

 We accept major credit cards (American Express, Visa, and MasterCard) as payment and PayPal. **Please note: Registration with PayPal is NOT required**. By Grace reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you.

Orders will be accepted via email or online for all merchandise. When an order is placed on www.bygracedesigns.org, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you.

When ordering goods from By Grace for international deliveries you may be subject to import duties and/or taxes, By Grace is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and By Grace cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

 

RETURNS AND EXCHANGES

We are committed to providing you with quality garments and goods, so if for whatever reason you are dissatisfied with your purchase, send it back (within 14 days of purchase date) and we'll be more than happy to refund your item or exchange it for something else you may prefer.

 Please note: Returned products must be in their original condition-no wash, no wear, no tear.  And you have to pay for the shipping back to us.  Or if you live in LA, CA or Kansas City, MO maybe we'll come pick it up from you (but then you have to buy us coffee.)  We apologize for any inconvenience this return/ exchange may have caused, and hope you'll come back to By Grace.  We're always improving, always educating, and always creating.

 

SHIPPING INFORMATION

We currently ship worldwide. Please note that if an order is purchased outside of the United States, there may be additional charges for shipping. Our free shipping offer is only applicable for orders within the United States. By Grace will be in contact with you if further shipping charges apply, which you can then determine whether or not to proceed with the charges or cancel the order. 

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.


PRIVACY POLICY 

Thank you for shopping with By Grace. Ensuring the privacy and security of your personal information is very important to us. This privacy and security policy, part of our overall Terms & Conditions, outlines the information we collect about you, along with how and why we use the information.

COLLECTED INFORMATION

Personal information you provide to us while creating or updating an account and at checkout (i.e. name, address, telephone number, email address, billing address, ship-to address) is hosted and protected by Squarespace. Secure passwords, SSL encryption, disk-based encryption, firewalls and other measures are in place to protect your data. No company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk. 

By Grace processes payments through a third party vendor, Stripe, which is compliant with the strictest PCI requirements. Stripe currently maintains a PCI Service Provider Level 1, the most rigorous level of certification. Please visit Stripe's privacy policy for more information.  

By Grace may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other companies contracted to help prevent the unauthorized use of credit and gift cards.

Aggregate information (which is not personally identifiable) may be shared with out board of directors and marketing partners. This information does identify specific users, but is only used to compile metrics such as site traffic and geographic location of our customers. 

 

OUR EMAIL LIST

For those chose to opt-into our email list, we offer advance notice of sales, new merchandise, and other By Grace news. Email addresses collected at www.bygracedesigns.org are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us or click “unsubscribe” at the bottom of the emails dispatched to you. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

 

SECURE SHOPPING

 Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to click contact us, include your phone number, and someone will contact you personally to take your order over the phone.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

 

POLICY CHANGES

 By Grace may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The www.bygracedesigns.org Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy.



CONTACT US

If you have any questions or comments regarding our Terms & Conditions (including our privacy policy), please contact us at: emilyandkelsey@bygracedesigns.org